Senior Associate, Client Services (6 months’ fixed term contract)

Based in: London city office


Overview of the Company

River and Mercantile (R&M) is an Asset Management business with a broad range of services. Our activities currently focus on Equities and Infrastructure serving a global client base of institutional clients and wholesale and retail financial intermediaries and strategic relationships.

Job Summary

A key role within the Client Services team, helping to support Wholesale and Institutional Distribution in servicing client relationships, responding to new business RFPs, and producing monthly/quarterly client reports. The role is integral in meeting onboarding and reporting requirements which help to maintain client relationships.

Specific activities and responsibilities required

Key responsibilities & accountabilities (including but not limited to the following)

  • Support both Wholesale and Institutional Distribution teams across all aspects of new business growth, including onboarding new clients.
  • Liaising with Marketing and Sales Support on client specific needs.
  • Take charge for the successful resolution of client enquiries liaising and utilising expertise from across the business.
  • Complete prospective client questionnaires (RFP/DDQ/RFI responses), platform data requests and similar, coordinating input from relevant teams across the business.
  • Update consultant databases on a monthly basis.
  • Accurately update and maintain the company’s CRM database.
  • Prepare monthly and quarterly client reports accurately within designated timeframes and ensure adequate quality control is maintained at all times.
  • Respond to regular and ad hoc client requests in a timely fashion.
  • Support the Head of Client Services in managing the relationship with the outsourced back-office function and Authorised Corporate Director to ensure that suitable service levels are maintained, and any issues are monitored and resolved satisfactorily.
  • Act as a team player, and support colleagues in managing workload across the team.
  • Provide support to the US and Australian offices as required.
  • Proactively suggest ways to improve existing processes.
  • Other duties as determined by the Head of Client Services.

Business awareness/Compliance

  • Comply with relevant FCA rules and regulations, and River and Mercantile policies as they apply to the jobholder, including adherence to FCA Individual Conduct Rules.
  • Builds upon understanding of the various aspects of the RMG business and develops relationships with all employees across various functions.


Knowledge & experience

  • 3-5 years’ client service experience within the asset management industry.
  • Excellent Excel and PowerPoint skills.
  • Highly numerate, analytical, with significant attention to detail and the ability to interpret client requests, presentation and reporting documentation.
  • The role requires good communication and interpersonal skills for interaction with all areas of the business including operations, portfolio management, compliance and the (outsourced) back-office.
  • Excellent organisation skills, an ability to work to tight deadlines in a fast-paced environment and good understanding of the investment management industry. IMC level qualified is a plus, but not essential.

Skills, abilities & personal qualities

  • Able to work collaboratively within a team
  • Can take initiative to be creative and enhance existing processes and reporting channels
  • Can communicate effectively with others displaying excellent written and verbal communication
  • Possess excellent attention to detail and time management skills
  • Are organised and can manage competing priorities effectively
  • Self-motivated and proactive, able to work autonomously to pre-empt and react to team and client requirements.

If you are interested in this role, or would like more information about it, please get in touch with our team now by emailing [email protected].